Privacy Policy

Hampsteadheath House Clearance is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, and postal address.
Transactional Information: Details of the services you have requested, including dates and locations.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Marketing and Communications Information: Preferences in receiving marketing materials and communications from us.

How We Use Your Information

Your personal information is used for the following purposes:

Providing Services

We use your information to deliver the services you have requested, including house clearance, sorting, and disposal of items.

Communication

To communicate with you about your orders, updates, and any changes to our services. We may also use your information to respond to inquiries and provide customer support.

Improving Our Services

Your feedback and information help us enhance our service offerings and improve customer satisfaction.

Marketing and Promotions

With your consent, we may send you promotional materials and information about our services, special offers, and events.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you give us explicit permission to process your data for specific purposes.
Contractual Necessity: When processing is necessary to fulfill a contract with you.
Legal Obligation: To comply with legal requirements and regulations.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your privacy rights.

Data Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

Service Providers: Trusted partners who assist us in operating our business and providing services to you.
Legal Requirements: When required by law, such as in response to a subpoena or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Your Rights

You have the following rights regarding your personal data:

Access: The right to request access to your personal information.
Rectification: The right to correct inaccurate or incomplete data.
Erasure: The right to request the deletion of your personal data.
Restriction of Processing: The right to limit how we use your data.
Data Portability: The right to receive your data in a structured, commonly used format.
Objection: The right to object to certain types of processing, including direct marketing.

To exercise these rights, please contact us through the provided channels.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us understand how you interact with our site, allowing us to improve functionality and deliver personalized content.

Types of Cookies We Use

Essential Cookies: Necessary for the basic operation of the website.
Performance Cookies: Collect information on how visitors use the site to help us improve its performance.
Functional Cookies: Remember your preferences and provide enhanced functionality.
Targeting Cookies: Used to deliver relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence. We ensure that appropriate safeguards are in place to protect your data during international transfers, complying with relevant data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels as specified on our website.