Accessibility Statement for Hampstead Heath House Clearance

We are committed to providing an inclusive service for anyone seeking Hampstead Heath house clearance solutions. This statement explains how our local clearance operations and online materials meet accessibility expectations for the Hampstead Heath area. Our aim is to ensure clear communication, safe property access and usable online information for residents, landlords and estate managers who rely on our house clearance services.

Our accessibility work follows national and international guidance, and we strive to align with WCAG 2.1 AA where possible. We test pages, documents and booking flows to make sure that core content, pricing and service descriptions are perceivable and operable. The following sections summarise our approach to web and on-site accessibility for the Hampstead Heath clearance area.

We prioritise these accessible features on our web pages and in field operations:

• WCAG 2.1 AA compliance targets for contrast, headings and consistent navigation.
• Screen-reader support through semantic markup, ARIA landmarks and clear link text.
• Full keyboard navigation so users can move through booking forms and service descriptions without a mouse.
• Accessible documentation for customers with additional needs, including large print and plain language summaries.

We carry out regular accessibility audits and manual checks across our information pages and operational checklists. Audits include automated scans and human review to catch issues automated tools may miss. Where we identify barriers, we prioritise fixes that impact key tasks such as requesting a quote, scheduling a clearance or understanding safety requirements for communal spaces in Hampstead Heath area properties.

Our on-site teams are briefed in accessible customer service: we train staff to communicate clearly, provide alternatives for customers with sensory or mobility needs and confirm access routes in advance. In practice this means staff will describe the planned process and any equipment used, offer help with moving items where safe, and adapt how they work to suit individual needs.

We design forms and online interactions with accessibility in mind: label elements clearly, ensure logical tab order and visible focus styles, and provide error messages that are meaningful and programmatically associated with form fields. We also supply alternative formats for invoices and checklists on request to support a range of users in and around Hampstead Heath.

Local access considerations for house clearance in the Hampstead Heath neighbourhood also drive our approach: narrow stairways, shared entrances and conservation area restrictions influence how we plan clearances. We work with customers to identify accessible drop-off points, provide safe wheelchair or mobility-aid passages where possible and coordinate with building managers to reduce friction.

Standards and compatibility

We test compatibility with popular screen readers and modern browsers, and we check keyboard-only workflows regularly. Our development choices are guided by inclusive principles: meaningful headings, skip links where appropriate, and avoidance of content that flashes or moves unexpectedly. We also maintain accessible images and captions, and we add descriptive file names and text alternatives to visual assets used in our service descriptions.

Contact for accessibility requests

If you require information in an alternative format or need assistance with a house clearance booking in the Hampstead Heath area, please get in touch through the contact options listed on our site or via the channel you usually use to reach us. We respond to accessibility requests promptly and work to provide reasonable adjustments. If you need extra support on the day of clearance, our teams can be briefed in advance and will follow an agreed approach. We welcome requests and aim to make all stages of the service as accessible as possible.